Active Incident and Maintenance

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Connectivity issue with KalturaPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


March 10, 2026 17:31 UTC
IDENTIFIED

We have connectivity issues with Kaltura in Ballerup/Ørestad.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 17, 2025 16:00 UTC
INVESTIGATING

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
INVESTIGATING

changed affected infrastructure.

November 13, 2025 14:41 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.
Zoom Hardware MaintenancePlanned Maintenance

Description

During this maintenance Zoom zone 3 (Stockholm) will be taken offline. Approx. time: before midnight (least impact will be sought) Impact: On-going meetings will be interrupted. Duration: Unknown (although impact duration will be very short) This is to free up space for installation of new hardware 3-5th of March 2026. Installation and launch will be done some time thereafter and there is no set date for completion yet. After completion the Zone will mirror Zones 2 and 5 and will be 2 parts Meeting Connector and 1 part Zoom Meetings Hybrid with a sprinkle of Hybrid Room Interoperability, Hybrid Web Access Gateways and other things required.

Components

Zoom

Locations

Zone 3 - SE #1 Meeting Connector, Zone 3 - SE #1 Hybrid, Zone 3 - SE #1 Hybrid Room Interoperability

Schedule

February 20, 2026 22:00 - March 22, 2026 23:00 UTC


February 20, 2026 22:00 UTC
UPDATE

Scheduled maintenance is starting.

Network




Operational

Kaltura




Partial Service Disruption

Panopto




Operational

Zoom




Planned Maintenance

Box




Operational

WAYF




Operational

1

Upcoming Maintenances

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

Scheduled Maintenance

IBM ESS redundancy TestingPlanned Maintenance

Schedule

March 11, 2026 19:00 - 21:00 UTC

Components

Kaltura, Panopto

Locations

Mediaspace, Transcoding, Live streaming, Panopto - On-Premise, REACH, Analytics

Description

Redundancy and recovery will be tested by shutting down one of the two sites. The impact on the affected services should be minimal, with downtime being less than a minute.

History (Last 7 days)

Kaltura UpgradePlanned Maintenance

Description

Kaltura will be upgraded to new version. Expect up to 5 hours of downtime.


Components

Kaltura


Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


Schedule

March 7, 2026 08:00 - March 7, 2026 15:00 UTC


March 7, 2026 08:00 UTC
UPDATE

Scheduled maintenance is starting.

March 7, 2026 15:00 UTC
UPDATE

Scheduled maintenance is complete.