Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/

Incident Status

Operational

Components

Panopto

Locations

Panopto - On-Premise



September 8, 2023 08:06 UTC
[Investigating] We are experiencing load spikes on the Panopto Service, where one server gets a inrush of traffic and get loaded down. We are investigating the issue.

September 21, 2023 16:09 UTC
[Investigating] Work-around found to the performance issues and Panopto is back to normal. We will continue to work on the root cause together with relevant partners.
Videos embedded in a Canvas coursePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace



January 31, 2023 16:45 UTC
[Identified] Videos embedded in a Canvas course can randomly fail to load, with error message: "Access Denied". Reloading the page (maybe multiple times) should fix it. We have reported the issue to Kaltura.

Network




Operational

Zoom




Operational

Kaltura




Operational

Panopto




Operational

Box




Operational

0

Upcoming Maintenances

3

Incidents Last 30 Days

1

Maintenances Last 30 Days

External Services

History (Last 7 days)

Incident Status

Operational


Components

Panopto


Locations

Panopto - On-Premise




March 18, 2024 10:34 UTC
[Investigating] We are having issues with one of the load balancers for Panopto. We are investigating and mitigation now.

March 19, 2024 06:40 UTC
[Resolved] We found a way to avoid the error state but are working on fixing the main issue but doing so it doesn't have any service impact.

Description

NORDUnet will rebuild the firewall cluster. Outages are expected during the entire reserved window.


Components

Zoom, Kaltura, Panopto, Box


Locations

Mediaspace, Transcoding, Live streaming, Panopto - On-Premise, Zoom Cloud, On-Premise, Recording, Zone 2 - DK #1, Zone 3 - SE #1, Zone 6 - FI, Zone 7 - NO, Box IDP, REACH, Analytics


Schedule

March 16, 2024 07:00 - March 16, 2024 20:00 UTC



March 16, 2024 07:00 UTC
[Update] Scheduled maintenance is starting.

March 16, 2024 09:50 UTC
[Update] A failover test resulted in a 40 min outage, we are investigating the root cause.

March 16, 2024 13:56 UTC
[Update] The work is successfully complete.

March 16, 2024 13:56 UTC
[Update] The work is complete.