Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Zoom dashboard issueOperational

Incident Status

Operational

Components

Zoom

Locations

On-Premise


March 24, 2025 12:52 UTC
[Investigating] Seems some data dashboard is not processing, currently collecting information. Zoom has been notified.

March 24, 2025 13:40 UTC
[Identified] Zoom have identified the issue and are working on a solution.

March 25, 2025 07:20 UTC
[Monitoring] As of 18:00 CET 2025-03-24 the issue was fixed. Zoom is looking into recovering historical data.

April 9, 2025 05:29 UTC
[Monitoring] The missing historical dashboard data will be fixed by end of April.

Network




Operational

Zoom




Operational

Kaltura




Operational

Panopto




Operational

Box




Operational

WAYF




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

History (Last 7 days)

Kaltura Software UpgradePlanned Maintenance

Description

Kaltura will be down while we upgrade the platform. We expect to start Saturday morning at 8:00 CEST, and finish by 18:00 CEST. There might be unforeseen issues that extend this. Sunday will be used for testing and validation, and Kaltura is on standby Monday, in case of emergencies.


Components

Kaltura


Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


Schedule

May 10, 2025 06:00 - May 10, 2025 16:00 UTC


May 10, 2025 06:01 UTC
[Update] Maintenance start

May 10, 2025 15:23 UTC
[Update] Maintenance window has been extended to 19:00 UTC

May 10, 2025 19:02 UTC
[Update] Maintenance window has been extended to 21:00 UTC Systems are mostly operational, but some thing are acting up, we need some time to fix those before moving to sanity testing.

May 10, 2025 20:38 UTC
[Update] Sanity testing done. Systems are operational. Zoom recording integration is not working yet. All recordings are there, just not imported into Kaltura yet. This will be fixed tomorrow. Whisper REACH integration also not working. Expect a fix tomorrow as well. Amberscript integration is working. If anyone is still awake, feel free to start testing. We will stop for today and do a full validation tomorrow. Apologies for the delays during the maintenance.

May 11, 2025 10:31 UTC
[Update] Zoom recording integration to Kaltura has been fixed, recording from yesterday should be on their way now.

May 11, 2025 10:32 UTC
[Update] Kaltura maintenance has been completed.