Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Zoom issueDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

Zone 2 - DK #1 Meeting Connector, Zone 3 - SE #1 Meeting Connector, Zone 5 - DK #2 Meeting Connector


April 17, 2026 09:07 UTC
INVESTIGATING

We have got reports about bad picture and sound quality in meetings. We are troubleshooting.

April 17, 2026 12:24 UTC
INVESTIGATING

Zone 3 (Stockholm) is being taken out of production by draining meetings to be handled by other zones. This process is ongoing.

April 19, 2026 09:34 UTC
INVESTIGATING

20260418 at 09 UTC: Further infrastructure reductions have been made to secure a stable working environment.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 17, 2025 16:00 UTC
INVESTIGATING

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
INVESTIGATING

changed affected infrastructure.

November 13, 2025 14:41 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

Network




Operational

Kaltura




Operational

Panopto




Operational

Zoom




Degraded Performance

Box




Operational

WAYF




Operational

1

Upcoming Maintenances

1

Incidents Last 30 Days

1

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

Scheduled Maintenance

Zoom MaintenancePlanned Maintenance

Schedule

April 30, 2026 20:00 - 23:59 UTC

Components

Zoom

Locations

Zone 2 - DK #1 Meeting Connector, Zone 3 - SE #1 Meeting Connector, Zone 5 - DK #2 Meeting Connector

Description

We will enable one or more extra Zone to do some testing after having put new things in place. The goal is to find enough data to locate the problem with the communication between the Zones. The effect on customers will be a return to the symptoms of last week and unless we find and fix the actual cause we will revert to running on one zone efter the service windows securing a stable usable service for the following morning. Those symptoms include interrupted and split meetings (both audio and/or video), being unable to connect to meeting with error 103033, problems with entering or leaving breakout rooms.

History

No incidents in the last 7 days