Active Incident

Updated a few seconds ago

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Videos embedded in a Canvas coursePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace


January 31, 2023 16:45 UTC
[Identified] Videos embedded in a Canvas course can randomly fail to load, with error message: "Access Denied". Reloading the page (maybe multiple times) should fix it. We have reported the issue to Kaltura.

Network




Operational

Zoom




Operational

Kaltura




Operational

Panopto




Operational

Box




Operational

0

Upcoming Maintenances

4

Incidents Last 30 Days

5

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

History (Last 7 days)

Issues with the Kaltura serviceOperational

Incident Status

Operational


Components

Kaltura


Locations

Mediaspace, Transcoding, Live streaming



March 9, 2023 13:14 UTC
[Investigating] We're seeing performance issues with the indexing servers. It seems the script to update plays/view is overloading the servers, which can cause slow responses or API errors. To alleviate symptoms we've stopped the script while investigating. This means plays and views in KMC and KMS will not be up-to-date.

March 21, 2023 09:35 UTC
[Investigating] Kaltura is investigating the issues we've been having with our indexing servers.

March 22, 2023 16:21 UTC
[Investigating] Maintenance work will be carried out on Kaltura indexing servers to fix performance issues on 26th of March 11:00 -18:00 UTC. No service impact expected.

March 27, 2023 12:11 UTC
[Monitoring] The performance of the indexing servers looks better after the maintenance work. We have enabled regular runs of the plays/views script. We will continue to monitor the performance of the indexing servers.

March 28, 2023 10:22 UTC
[Resolved] We are running the plays/views script at regular intervals without seeing any issues.
Kaltura MaintenancePlanned Maintenance

Description

Maintenance work on Kaltura indexing servers to fix performance issues. No service impact expected.


Components

Kaltura


Locations

Mediaspace, Transcoding, Live streaming, REACH


Schedule

March 26, 2023 11:00 - March 26, 2023 18:00 UTC


March 26, 2023 11:00 UTC
[Update] Scheduled maintenance is starting.

March 26, 2023 18:00 UTC
[Update] Scheduled maintenance is complete.