Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Zoom issueDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

Zone 2 - DK #1 Meeting Connector, Zone 3 - SE #1 Meeting Connector, Zone 5 - DK #2 Meeting Connector


April 17, 2026 09:07 UTC
INVESTIGATING

We have got reports about bad picture and sound quality in meetings. We are troubleshooting.

April 17, 2026 12:24 UTC
INVESTIGATING

Zone 3 (Stockholm) is being taken out of production by draining meetings to be handled by other zones. This process is ongoing.

April 19, 2026 09:34 UTC
INVESTIGATING

20260418 at 09 UTC: Further infrastructure reductions have been made to secure a stable working environment.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 17, 2025 16:00 UTC
INVESTIGATING

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
INVESTIGATING

changed affected infrastructure.

November 13, 2025 14:41 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

Network




Operational

Kaltura




Operational

Panopto




Operational

Zoom




Operational

Box




Operational

WAYF




Operational

2

Upcoming Maintenances

0

Incidents Last 30 Days

1

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

Scheduled Maintenance

Zoom - Network Maintenance in Frankfurt Data CenterPlanned Maintenance

Schedule

June 12, 2026 21:00 - June 13, 2026 04:00 UTC

Components

Zoom

Locations

Zoom Cloud, Recording, Zone 2 - DK #1 Meeting Connector, Zone 2 - DK #1 Hybrid, Zone 2 - DK #1 Hybrid Room Interoperability, Zone 3 - SE #1 Meeting Connector, Zone 3 - SE #1 Hybrid, Zone 3 - SE #1 Hybrid Room Interoperability, Zone 5 - DK #2 Meeting Connector, Zone 5 - DK #2 Hybrid, Zone 5 - DK #2 Hybrid Room Interoperability

Description

This scheduled maintenance affects: Zoom Meetings (Zoom Meetings, Live Transcription, Live Streaming, Zoom Conference Room Connector, Zoom Webinars, Zoom AIC) and Zoom Rooms (Zoom Rooms). That could mean at least interruption of Hybrid meetings, Cloud Recordings, but also other services. Including, but not limited to joining Meeting Connector based meetings. Join via browser based client, changing account settings and similar things with also be affected. Zoom aims to have as little and as few interruptions as possible.
Zoom - Network Maintenance in Frankfurt Data CenterPlanned Maintenance

Schedule

June 19, 2026 21:00 - June 20, 2026 04:00 UTC

Components

Zoom

Locations

Zoom Cloud, Recording, Zone 2 - DK #1 Meeting Connector, Zone 2 - DK #1 Hybrid, Zone 2 - DK #1 Hybrid Room Interoperability, Zone 3 - SE #1 Meeting Connector, Zone 3 - SE #1 Hybrid, Zone 3 - SE #1 Hybrid Room Interoperability, Zone 5 - DK #2 Meeting Connector, Zone 5 - DK #2 Hybrid, Zone 5 - DK #2 Hybrid Room Interoperability

Description

This scheduled maintenance affects: Zoom Meetings (Zoom Meetings, Live Transcription, Live Streaming, Zoom Conference Room Connector, Zoom Webinars, Zoom AIC) and Zoom Rooms (Zoom Rooms). That could mean at least interruption of Hybrid meetings, Cloud Recordings, but also other services. Including, but not limited to joining Meeting Connector based meetings. Join via browser based client, changing account settings and similar things with also be affected. Zoom aims to have as little and as few interruptions as possible.

History

No incidents in the last 7 days