Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Kaltura services temporarily unavailableOperational

Incident Status

Operational

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 21, 2026 11:22 UTC
IDENTIFIED

Kaltura and BOX IDP are down for emergency maintenance pending a fix for current php vulnerability

October 21, 2026 17:58 UTC
IDENTIFIED

Box IDP patched and available again

October 22, 2026 06:52 UTC
INVESTIGATING

We continue to work with Kaltura to receive a permanent fix before opening up the service.

October 22, 2026 09:19 UTC
INVESTIGATING

Box IDP patched and available again

October 22, 2026 09:32 UTC
IDENTIFIED

Kaltura will implement the fix for our on-premise installation during the afternoon.

October 22, 2026 16:06 UTC
IDENTIFIED

We estimate for Kaltura to be fully functional by Friday morning.

October 22, 2026 22:54 UTC
IDENTIFIED

Unfortunately, Kaltura has encountered some unforeseen issues and has informed us that they will not be able to complete the upgrade required to resolve the PHP security vulnerability by Friday morning. A new update to be issued Friday before lunch.

October 23, 2026 08:25 UTC
IDENTIFIED

updated affected resources status

October 23, 2026 09:52 UTC
MONITORING

The Kaltura on-premise System is now upgraded and looks good, but the team is still reviewing and validating, before given a 100% clearance. If you want to try and access the service you might have to clear cache/cookies.

October 23, 2026 10:08 UTC
MONITORING

Box IDP is operational

October 23, 2026 10:41 UTC
MONITORING

We are pleased to inform you that Kaltura has now successfully completed the required upgrade of the NORDUnet Kaltura on-premise platform, addressing the recently disclosed PHP vulnerabilities. The Kaltura service is now available again and operating normally. It is important to note that as part of the process we are now running a brand new version. Full release notes are not available yet, but most important changes are in 26.4 release notes: https://knowledge.kaltura.com/help/kaltura-on-prem-release-notes
Zoom issueDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

Zone 2 - DK #1 Meeting Connector, Zone 3 - SE #1 Meeting Connector, Zone 5 - DK #2 Meeting Connector


April 17, 2026 09:07 UTC
INVESTIGATING

We have got reports about bad picture and sound quality in meetings. We are troubleshooting.

April 17, 2026 12:24 UTC
INVESTIGATING

Zone 3 (Stockholm) is being taken out of production by draining meetings to be handled by other zones. This process is ongoing.

April 19, 2026 09:34 UTC
INVESTIGATING

20260418 at 09 UTC: Further infrastructure reductions have been made to secure a stable working environment.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 17, 2025 16:00 UTC
INVESTIGATING

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
INVESTIGATING

changed affected infrastructure.

November 13, 2025 14:41 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

Network




Operational

Kaltura




Operational

Panopto




Operational

Zoom




Operational

Box




Operational

WAYF




Operational

1

Upcoming Maintenances

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

Scheduled Maintenance

Hardware Maintenance (Ørestad) Planned Maintenance

Schedule

September 29, 2026 19:39 - September 30, 2026 00:30 UTC

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics

Description

Router replacement will be carried out in Ørestad. No impact is expected, but services may be at risk of disruption during the work.

History (Last 7 days)

KalturaPlanned Maintenance

Description

Due to PHP vulnerabilities Kaltura has been blocked from world access. Once patched we will open up again.


Components

Kaltura


Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


Schedule

October 21, 2026 11:15 - October 21, 2026 16:00 UTC


October 21, 2026 11:18 UTC
UPDATE

Shutting down access now.

October 23, 2026 11:45 UTC
UPDATE

closed together with security incident