Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 17, 2025 16:00 UTC
INVESTIGATING

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
INVESTIGATING

changed affected infrastructure.

November 13, 2025 14:41 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

Network




Operational

Kaltura




Operational

Panopto




Operational

Zoom




Operational

Box




Operational

WAYF




Operational

2

Upcoming Maintenances

0

Incidents Last 30 Days

3

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

Scheduled Maintenance

Zoom Hardware MaintenancePlanned Maintenance

Schedule

February 20, 2026 22:00 - March 22, 2026 23:00 UTC

Components

Zoom

Locations

Zone 3 - SE #1 Meeting Connector, Zone 3 - SE #1 Hybrid, Zone 3 - SE #1 Hybrid Room Interoperability

Description

During this maintenance Zoom zone 3 (Stockholm) will be taken offline. Approx. time: before midnight (least impact will be sought) Impact: On-going meetings will be interrupted. Duration: Unknown (although impact duration will be very short) This is to free up space for installation of new hardware 3-5th of March 2026. Installation and launch will be done some time thereafter and there is no set date for completion yet. After completion the Zone will mirror Zones 2 and 5 and will be 2 parts Meeting Connector and 1 part Zoom Meetings Hybrid with a sprinkle of Hybrid Room Interoperability, Hybrid Web Access Gateways and other things required.
Kaltura UpgradePlanned Maintenance

Schedule

March 7, 2026 08:00 - 15:00 UTC

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics

Description

Kaltura will be upgraded to new version. Expect up to 5 hours of downtime.

History

No incidents in the last 7 days