Planned Maintenance In Progress

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Degreded preformance on Panopto ServiceOperational

Incident Status

Operational

Components

Panopto

Locations

Panopto - On-Premise


September 8, 2023 08:06 UTC
[Investigating] We are experiencing load spikes on the Panopto Service, where one server gets a inrush of traffic and get loaded down. We are investigating the issue.

September 21, 2023 16:09 UTC
[Investigating] Work-around found to the performance issues and Panopto is back to normal. We will continue to work on the root cause together with relevant partners.
Videos embedded in a Canvas coursePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace


January 31, 2023 16:45 UTC
[Identified] Videos embedded in a Canvas course can randomly fail to load, with error message: "Access Denied". Reloading the page (maybe multiple times) should fix it. We have reported the issue to Kaltura.
Storage MaintenancePlanned Maintenance

Description

Panopto, Kaltura and Zoom (Zoom Recordings) users might experience slower access to files on Monday 27/11, Tuesday 28/11 and Friday 1/12 between UTC 07:00 and 15:00 due to storage upgrades.

Components

Zoom, Kaltura, Panopto

Locations

Mediaspace, Transcoding, Live streaming, Panopto - On-Premise, Recording, REACH, Analytics

Schedule

November 27, 2023 07:00 - December 1, 2023 15:00 UTC


November 27, 2023 07:00 UTC
[Update] Scheduled maintenance is starting.

Network




Operational

Zoom




Planned Maintenance

Kaltura




Planned Maintenance

Panopto




Planned Maintenance

Box




Operational

2

Upcoming Maintenances

1

Incidents Last 30 Days

3

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

Scheduled Maintenance

Storage software upgrade maintenancePlanned Maintenance

Schedule

December 1, 2023 18:30 - 20:00 UTC

Components

Kaltura, Panopto

Locations

Mediaspace, Transcoding, Live streaming, Panopto - On-Premise, REACH, Analytics

Description

Panopto and Kaltura service will be unavailable for up to 30 minutes on Friday December 1st between UTC 18:30 and 20:00.
Maintenance for moving routed networks from arista to core Planned Maintenance

Schedule

December 4, 2023 17:00 - 21:00 UTC

Components

Zoom, Kaltura, Panopto, Box

Locations

Mediaspace, Transcoding, Live streaming, Panopto - On-Premise, Zoom Cloud, On-Premise, Recording, Zone 2 - DK #1, Zone 3 - SE #1, Zone 6 - FI, Zone 7 - NO, Box IDP, REACH, Analytics

Description

NORDUnet will be moving all remaining NDN-services from Aristas to Juniper DC this includes all 109.105.110.0/24, ntp, dns, etc services. This will affect DNS, NTP, ZOOM, PANOPTO, KALTURA, BOX-IDP.

History

No incidents in the last 7 days