Active Incident

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Zoom incidentOperational

Incident Status

Operational

Components

Zoom

Locations

Zoom Cloud, On-Premise


April 16, 2025 19:31 UTC
[Investigating] Some users are experiencing connectivity problems

April 16, 2025 19:48 UTC
[Identified] Zoom is investigating domain name resolution issues on the zoom.us domain that is affecting multiple services

April 16, 2025 20:33 UTC
[Identified] Services are starting to recover. The cause was a global DNS problem affecting Zoom.

April 16, 2025 20:49 UTC
[Monitoring] Incident is resolved, monitoring the situation.

April 17, 2025 05:13 UTC
[Monitoring] If you’re still having issues you should clear your DNS cache - For Windows open a command prompt and type "ipconfig /flushdns" - For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"

April 17, 2025 06:06 UTC
[Monitoring] Zoom RFO: "On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security, network failure or Distributed Denial of Service (DDoS) attack at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again."
Zoom dashboard issueOperational

Incident Status

Operational

Components

Zoom

Locations

On-Premise


March 24, 2025 12:52 UTC
[Investigating] Seems some data dashboard is not processing, currently collecting information. Zoom has been notified.

March 24, 2025 13:40 UTC
[Identified] Zoom have identified the issue and are working on a solution.

March 25, 2025 07:20 UTC
[Monitoring] As of 18:00 CET 2025-03-24 the issue was fixed. Zoom is looking into recovering historical data.

April 9, 2025 05:29 UTC
[Monitoring] The missing historical dashboard data will be fixed by end of April.

Network




Operational

Zoom




Operational

Kaltura




Operational

Panopto




Operational

Box




Operational

WAYF




Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

1

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

History

No incidents in the last 7 days