Active Incident and Maintenance

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Kaltura and BOX IDP services temporarily unavailableSecurity Issue

Incident Status

Security Issue

Components

Kaltura, Box

Locations

Mediaspace, Transcoding, Live streaming, Box IDP, REACH, Analytics


October 21, 2026 11:22 UTC
IDENTIFIED

Kaltura and BOX IDP are down for emergency maintenance pending a fix for current php vulnerability

October 21, 2026 17:58 UTC
IDENTIFIED

Box IDP patched and available again
Zoom issueDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

Zone 2 - DK #1 Meeting Connector, Zone 3 - SE #1 Meeting Connector, Zone 5 - DK #2 Meeting Connector


April 17, 2026 09:07 UTC
INVESTIGATING

We have got reports about bad picture and sound quality in meetings. We are troubleshooting.

April 17, 2026 12:24 UTC
INVESTIGATING

Zone 3 (Stockholm) is being taken out of production by draining meetings to be handled by other zones. This process is ongoing.

April 19, 2026 09:34 UTC
INVESTIGATING

20260418 at 09 UTC: Further infrastructure reductions have been made to secure a stable working environment.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 17, 2025 16:00 UTC
INVESTIGATING

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
INVESTIGATING

changed affected infrastructure.

November 13, 2025 14:41 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.
KalturaPlanned Maintenance

Description

Due to PHP vulnerabilities Kaltura has been blocked from world access. Once patched we will open up again.

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics

Schedule

October 21, 2026 11:15 - 16:00 UTC


October 21, 2026 11:18 UTC
UPDATE

Shutting down access now.

Network




Operational

Kaltura




Security Issue

Panopto




Operational

Zoom




Operational

Box




Operational

WAYF




Operational

1

Upcoming Maintenances

1

Incidents Last 30 Days

3

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

Scheduled Maintenance

Hardware Maintenance (Ørestad) Planned Maintenance

Schedule

September 29, 2026 19:39 - September 30, 2026 00:30 UTC

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics

Description

Router replacement will be carried out in Ørestad. No impact is expected, but services may be at risk of disruption during the work.

History

No incidents in the last 7 days