Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Zoom issueOperational

Incident Status

Operational

Components

Zoom

Locations

Zone 2 - DK #1 Meeting Connector, Zone 3 - SE #1 Meeting Connector, Zone 5 - DK #2 Meeting Connector


April 17, 2026 09:07 UTC
INVESTIGATING

We have got reports about bad picture and sound quality in meetings. We are troubleshooting.

April 17, 2026 12:24 UTC
INVESTIGATING

Zone 3 (Stockholm) is being taken out of production by draining meetings to be handled by other zones. This process is ongoing.

April 19, 2026 09:34 UTC
INVESTIGATING

20260418 at 09 UTC: Further infrastructure reductions have been made to secure a stable working environment.

October 28, 2026 08:00 UTC
MONITORING

We continue to monitor the setup.

Network




Operational

Kaltura




Operational

Panopto




Operational

Zoom




Operational

Box




Operational

WAYF




Operational

2

Upcoming Maintenances

1

Incidents Last 30 Days

1

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

Scheduled Maintenance

Hardware Maintenance (Ørestad) Planned Maintenance

Schedule

September 29, 2026 19:39 - September 30, 2026 00:30 UTC

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics

Description

Router replacement will be carried out in Ørestad. No impact is expected, but services may be at risk of disruption during the work.
Zoom MaintenancePlanned Maintenance

Schedule

November 12, 2026 07:00 - 07:30 UTC

Components

Zoom

Locations

Recording, Zone 2 - DK #1 Meeting Connector, Zone 2 - DK #1 Hybrid, Zone 2 - DK #1 Hybrid Room Interoperability, Zone 3 - SE #1 Meeting Connector, Zone 3 - SE #1 Hybrid, Zone 3 - SE #1 Hybrid Room Interoperability, Zone 5 - DK #2 Meeting Connector, Zone 5 - DK #2 Hybrid, Zone 5 - DK #2 Hybrid Room Interoperability

Description

We are going to do tests to try and solve the current incident regarding bad sound and video quality during meetings. Maintenance might end early depending on the outcome.

History (Last 7 days)

Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Kaltura


Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics



October 17, 2025 16:00 UTC
INVESTIGATING

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
INVESTIGATING

changed affected infrastructure.

November 13, 2025 14:41 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 29, 2026 12:21 UTC
MONITORING

Problem should be solved in the new version.

November 3, 2026 09:37 UTC
RESOLVED

Problem confirmed to be reolved