Active Incident

Updated a few seconds ago

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Issue with Kaltura Live streaming Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming



October 3, 2024 10:26 UTC
[Investigating] Kaltura Live streaming is down. We are investigating.

October 3, 2024 12:20 UTC
[Resolved] The issue has been resolved.

October 4, 2024 06:33 UTC
[Investigating] Kaltura Live streaming is down again. We are investigating.

October 4, 2024 06:46 UTC
[Monitoring] Issue resolved with Kaltura Live streaming. Monitoring further.

October 14, 2024 09:18 UTC
[Investigating] Underlying cause is still not found so streams can still crash. They should now restart the service automatically and quickly, but it'll still interrupt running streams.
Zoom Recording issueDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

Recording



September 2, 2024 12:22 UTC
[Investigating] There's an issue with zoom Recording. You may notice delays and the recordings take longer than normal to appear. This has been escalated to Zoom but please send in a ticket via your NREN support channel anyway so they know how many that is affected.

September 16, 2024 13:20 UTC
[Investigating] When utilisation increased after the summer holidays, we have encountered an intermediate issue with the Zoom on-premise recording service. This has resulted in the delay of the processing and making the recordings available and has unfortunately led to the loss of recordings that cannot be recovered. During the period from August 27 to September 5, the average loss of recordings was around 5%, in total around 250 recordings were lost. The night between September 5 and 6 we implemented a workaround changing the disc configuration on the recording server VM’s. After that the number of lost recordings has dropped to less than 0,5% and a total of 5 recordings have been lost since. The root cause for the problem has so far not been identified. There are currently two different lines of investigations. We are in constant contact with Zoom and provide them with all requested information. If there are critical recording needs, it is recommended to use local recording until the issue has been fully resolved.

September 26, 2024 14:26 UTC
[Investigating] The root cause for the problem has still not been identified. Zoom has deployed a new version of the recorder with added debugging, to help with the investigations. The level of lost recordings is still in the 0,5% range. Some of the lost recordings can be partly recovered manually, others are just very late (+48Hours) If there are very critical recording needs, it is recommended to use local recording until the issue has been fully resolved.

October 14, 2024 11:33 UTC
[Identified] Zoom believe that they have identified the root cause of the problem. It has to do with that the recording connector needs to migrate files during processing. (If the disk is busy at the time the file movement might fail and this is resulting in a “dirty” file, and this also affects subsequent files and is the reasoning for the generic slowness.) Zoom is working on a new release of the recording connector, that will be deployed as soon as available.

October 29, 2024 11:30 UTC
[Monitoring] A new version of the Recording Connector has been deployed. The new version includes a permanent fix for the recording problem. During the next weeks we will monitor closely to verify that no recordings are being lost and that the recording flow is stable.

November 4, 2024 09:58 UTC
[Monitoring] Unfortunately the new version of the Recording Connector did not resolve the problem. Zoom is continuing to work on a solution at their end.

November 18, 2024 08:53 UTC
[Monitoring] Things are continuing to improve. The changes made last week has uncovered an NFS permission problem on the recording servers that Zoom has been able to reproduce. A fix for this was deployed over the weekend.

Network




Operational

Zoom




Degraded Performance

Kaltura




Operational

Panopto




Operational

Box




Operational

2

Upcoming Maintenances

3

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Scheduled Maintenance

Schedule

November 23, 2024 07:00 - November 24, 2024 20:00 UTC

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics

Description

There will be an infrastructure maintenance in a datacenter in Denmark. The operation requires all nodes of the cluster to be in maintenance mode at the same time, which in practical terms means that the cluster will be "shut down". And in order for this to happen, all VMs in the cluster will have to be powered off for the duration. Downtime is expected during the maintenance window on Saturday. Sunday is reserved.

Schedule

November 30, 2024 07:00 - December 1, 2024 20:00 UTC

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics

Description

There will be an infrastructure maintenance in a datacenter in Denmark (another datacenter than the previous week). The operation requires all nodes of the cluster to be in maintenance mode at the same time, which in practical terms means that the cluster will be "shut down". And in order for this to happen, all VMs in the cluster will have to be powered off for the duration. Downtime is expected during the maintenance window on Saturday. Sunday is reserved.

History (Last 7 days)

Issue with KalturaService Disruption

Incident Status

Service Disruption


Components

Kaltura


Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics




October 29, 2024 15:47 UTC
[Investigating] We are currently experiencing issues with Kaltura and investigating it.

October 29, 2024 17:16 UTC
[Monitoring] Service is back online.

November 18, 2024 08:50 UTC
[Resolved] Issue has been resolved.