Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 17, 2025 16:00 UTC
INVESTIGATING

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
INVESTIGATING

changed affected infrastructure.

November 13, 2025 14:41 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

Network




Operational


Kaltura




Operational


Panopto




Operational


Zoom




Operational


Box




Operational


WAYF




Operational


0

Upcoming Maintenances

1

Incidents Last 30 Days

3

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

History (Last 7 days)

IBM ESS storage MaintenancePlanned Maintenance

Description

As a part of migrating to the new storage system, the protocol nodes needs to be upgraded which requires the storage system to be offline for a brief window. Expected downtime is around 60 minutes.


Components

Kaltura, Panopto, Zoom


Locations

Mediaspace, Transcoding, Live streaming, Panopto - On-Premise, Recording, REACH, Analytics


Schedule

January 31, 2026 17:00 - January 31, 2026 21:00 UTC


January 31, 2026 17:00 UTC
UPDATE

Scheduled maintenance is starting.

January 31, 2026 21:00 UTC
UPDATE

Scheduled maintenance is complete.
IBM ESS storage MaintenancePlanned Maintenance

Description

As a part of migrating to the new storage system, the protocol nodes needs to be upgraded which requires the storage system to be offline for a brief window. Expected downtime is around 15-20 minutes.


Components

Kaltura, Panopto, Zoom


Locations

Mediaspace, Transcoding, Live streaming, Panopto - On-Premise, Recording, REACH, Analytics


Schedule

January 29, 2026 17:00 - January 29, 2026 21:00 UTC


January 29, 2026 17:00 UTC
UPDATE

Scheduled maintenance is starting.

January 29, 2026 21:00 UTC
UPDATE

Scheduled maintenance is complete.
Emergency maintenance ZoomPlanned Maintenance

Description

Emergency interruption of Zoom meetings tonight due to roll on some new rules in all Zoom Zones infrastructure


Components

Zoom


Locations

Zone 2 - DK #1 Meeting Connector, Zone 2 - DK #1 Hybrid, Zone 3 - SE #1 Meeting Connector, Zone 5 - DK #2 Hybrid


Schedule

January 28, 2026 21:00 - January 28, 2026 22:00 UTC


January 29, 2026 06:17 UTC
UPDATE

.

January 29, 2026 06:17 UTC
UPDATE

Maintenance was completed.