Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 17, 2025 16:00 UTC
INVESTIGATING

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
INVESTIGATING

changed affected infrastructure.

November 13, 2025 14:41 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.
Intermittent issue with content sharing från Zoom RoomsDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Premise


September 5, 2025 11:29 UTC
INVESTIGATING

We have seen issues with content sharing från Zoom Rooms where the panel just loads and loads and doesn’t start sharing. And then just hangs. Intermittently. A reboot of the zoom room (via admin) solves the issue.

Network




Operational

Zoom




Operational

Kaltura




Operational

Panopto




Operational

Box




Operational

WAYF




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

4

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

History (Last 7 days)

Router upgrade BallerupPlanned Maintenance

Description

NORDUnet is performing router maintenance in the datacenter. Reduced redundancy for all services except Zoom. Services are at risk.


Components

Kaltura, Panopto, Box


Locations

Mediaspace, Transcoding, Live streaming, Panopto - On-Premise, Box IDP, REACH, Analytics


Schedule

November 26, 2025 18:00 - November 26, 2025 23:00 UTC


November 26, 2025 18:00 UTC
UPDATE

Scheduled maintenance is starting.

November 26, 2025 23:00 UTC
UPDATE

Scheduled maintenance is complete.
Router upgrade OrestedPlanned Maintenance

Description

NORDUnet is performing router maintenance in the datacenter. Reduced redundancy for all services except Zoom. Services are at risk.


Components

Kaltura, Panopto, Box


Locations

Mediaspace, Transcoding, Live streaming, Panopto - On-Premise, Box IDP, REACH, Analytics


Schedule

November 25, 2025 18:00 - November 26, 2025 01:00 UTC


November 25, 2025 18:00 UTC
UPDATE

Scheduled maintenance is starting.

November 26, 2025 01:00 UTC
UPDATE

Scheduled maintenance is complete.