Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 17, 2025 16:00 UTC
INVESTIGATING

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
INVESTIGATING

changed affected infrastructure.

November 13, 2025 14:41 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

Network




Operational


Zoom




Operational


Kaltura




Operational


Panopto




Operational


Box




Operational


WAYF




Operational


0

Upcoming Maintenances

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

History (Last 7 days)

Intermittent issue with content sharing från Zoom RoomsDegraded Performance

Incident Status

Degraded Performance


Components

Zoom


Locations

On-Premise



September 5, 2025 11:29 UTC
INVESTIGATING

We have seen issues with content sharing från Zoom Rooms where the panel just loads and loads and doesn’t start sharing. And then just hangs. Intermittently. A reboot of the zoom room (via admin) solves the issue.

January 8, 2026 07:05 UTC
RESOLVED

The content sharing issue from Zoom Rooms has been solved.
NORDUnet service disruptionDegraded Performance

Incident Status

Degraded Performance


Components

Kaltura, Panopto, WAYF


Locations

Mediaspace, Transcoding, Live streaming, Panopto - On-Premise, Denmark, REACH, Analytics



January 6, 2026 10:33 UTC
INVESTIGATING

As of 10:05 UTC we're experiencing some service degradation for Kaltura, Panopto and WAYF. We're investigating.

January 6, 2026 12:33 UTC
IDENTIFIED

Problem identified, working in implementing a fix.

January 6, 2026 15:18 UTC
RESOLVED

The fix is implemented and services are stable since 14:15 UTC.