Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 17, 2025 16:00 UTC
[Investigating] Partial Service Disruption

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
[Investigating] Partial Service Disruption

changed affected infrastructure.
Intermittent issue with content sharing från Zoom RoomsDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Premise


September 5, 2025 11:29 UTC
[Investigating] Degraded Performance

We have seen issues with content sharing från Zoom Rooms where the panel just loads and loads and doesn’t start sharing. And then just hangs. Intermittently. A reboot of the zoom room (via admin) solves the issue.

Network




Operational

Zoom




Operational

Kaltura




Operational

Panopto




Operational

Box




Operational

WAYF




Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

4

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

History (Last 7 days)

NORDUnet is performing router maintenance in the datacenter.Planned Maintenance

Description

NORDUnet is performing router maintenance in the datacenter. Reduced redundancy for all services except Zoom. Services are at risk.


Components

Kaltura, Panopto, Box, WAYF


Locations

Mediaspace, Transcoding, Live streaming, Panopto - On-Premise, Denmark, Box IDP, REACH, Analytics


Schedule

November 5, 2025 18:00 - November 6, 2025 03:00 UTC


November 5, 2025 18:00 UTC
[Update] Scheduled maintenance is starting.

November 6, 2025 03:00 UTC
[Update] Scheduled maintenance is complete.
Kaltura MaintenancePlanned Maintenance

Description

We need to move some servers so we're running with reduced transcoding capacity and live streaming redundancy.


Components

Kaltura


Locations

Transcoding, Live streaming


Schedule

October 30, 2025 07:00 - October 30, 2025 13:00 UTC


October 30, 2025 09:36 UTC
[Update] Maintenance started.

November 4, 2025 10:26 UTC
[Update] The maintenance was completed on time.
Zoom Zone 3 (Stockholm) issuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Zoom


Locations

Recording, Zone 3 - SE #1



October 17, 2025 07:55 UTC
[Investigating] Partial Service Disruption

The Zoom zone in Stockholm has some issues, expect problems with ongoing recordings.

October 17, 2025 07:59 UTC
[Identified] Partial Service Disruption

Zoom Recordings failed on Zoom Zone 3 due to storage issues. NFS server crashed because of this and is currently recovering. Monitoring closely and the system is rebalancing. But it might take hours.

October 19, 2025 13:03 UTC
[Monitoring] Operational

All missing recordings have been recovered.

November 4, 2025 09:55 UTC
[Resolved] Operational

The issue has been resolved. All recordings should be recovered.
Zoom issueDegraded Performance

Incident Status

Degraded Performance


Components

Zoom


Locations

On-Premise



September 5, 2025 09:20 UTC
[Investigating] Degraded Performance

We have seen intermittent slowness when joining a Zoom meeting.

November 4, 2025 09:53 UTC
[Resolved] Operational

The issue has been resolved by shutting down the MMR’s causing the problem.