Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 17, 2025 16:00 UTC
INVESTIGATING

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
INVESTIGATING

changed affected infrastructure.

November 13, 2025 14:41 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.
Intermittent issue with content sharing från Zoom RoomsDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Premise


September 5, 2025 11:29 UTC
INVESTIGATING

We have seen issues with content sharing från Zoom Rooms where the panel just loads and loads and doesn’t start sharing. And then just hangs. Intermittently. A reboot of the zoom room (via admin) solves the issue.

Network




Operational

Zoom




Operational

Kaltura




Operational

Panopto




Operational

Box




Operational

WAYF




Operational

2

Upcoming Maintenances

2

Incidents Last 30 Days

2

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

Scheduled Maintenance

Storage maintenance 1 of 2Planned Maintenance

Schedule

December 16, 2025 17:00 - 22:00 UTC

Components

Kaltura, Panopto

Locations

Mediaspace, Panopto - On-Premise

Description

Updates are being done on the storage infrastructure. No impact expected, but services are at risk.
Storage maintenance 2 of 2Planned Maintenance

Schedule

December 18, 2025 17:00 - 22:00 UTC

Components

Kaltura, Panopto

Locations

Mediaspace, Panopto - On-Premise

Description

Updates are being done on the storage infrastructure. No impact expected, but services are at risk.

History (Last 7 days)

Media services degradedPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Kaltura


Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics



December 6, 2025 15:21 UTC
INVESTIGATING

Media services are working in a degraded state. Investigating.

December 6, 2025 18:30 UTC
IDENTIFIED

The services are as of now up and running, however new analytics data is not being collected currently.

December 7, 2025 10:31 UTC
RESOLVED

The issue has been resolved, services are up and running, including analytics.