Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://nordu.net/tickets/
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Mediaspace, Transcoding, Live streaming, REACH, Analytics


October 17, 2025 16:00 UTC
INVESTIGATING

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 16:21 UTC
INVESTIGATING

changed affected infrastructure.

November 13, 2025 14:41 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.
Intermittent issue with content sharing från Zoom RoomsDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Premise


September 5, 2025 11:29 UTC
INVESTIGATING

We have seen issues with content sharing från Zoom Rooms where the panel just loads and loads and doesn’t start sharing. And then just hangs. Intermittently. A reboot of the zoom room (via admin) solves the issue.

Network




Operational


Zoom




Operational


Kaltura




Operational


Panopto




Operational


Box




Operational


WAYF




Operational


0

Upcoming Maintenances

2

Incidents Last 30 Days

4

Maintenances Last 30 Days

External Services

AWS CloudFront

Box

Zoom

History (Last 7 days)

Storage maintenance 2 of 2Planned Maintenance

Description

Updates are being done on the storage infrastructure. No impact expected, but services are at risk.


Components

Kaltura, Panopto


Locations

Mediaspace, Panopto - On-Premise


Schedule

December 18, 2025 17:00 - December 18, 2025 22:00 UTC


December 18, 2025 17:00 UTC
UPDATE

Scheduled maintenance is starting.

December 18, 2025 17:51 UTC
UPDATE

There is an issue with the NFS storage, we are working on fixing it. Kaltura and Panopto down, until we get NFS back.

December 18, 2025 17:58 UTC
UPDATE

Kaltura and Panopto are up again.

December 18, 2025 21:28 UTC
UPDATE

Maintenance finished
Storage maintenance 1 of 2Planned Maintenance

Description

Updates are being done on the storage infrastructure. No impact expected, but services are at risk.


Components

Kaltura, Panopto


Locations

Mediaspace, Panopto - On-Premise


Schedule

December 16, 2025 17:00 - December 16, 2025 22:00 UTC


December 16, 2025 17:00 UTC
UPDATE

Scheduled maintenance is starting.

December 16, 2025 22:00 UTC
UPDATE

Scheduled maintenance is complete.